3-5 business days
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 7 days of delivery
Ship items back to me within: 30 days of delivery
Request a cancellation within: 24 hours of purchase
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Please contact me if you have any problems with your order.
All pieces are made to last, but ceramic is a slightly fragile material. Avoid dropping pieces or tapping on ashtray to empty.
Glazed ceramic is slick until resin significantly builds, so even a quick wipe of the bowl helps. I recommend cleaning regularly, but pieces can be soaked in hot water shortly to help loosen if necessary.
Glazed ceramic is also somewhat porous. This means pieces requiring water to function, like a bubbler, will absorb some water if not emptied after use. Again, I recommend cleaning regularly.
I am currently not accepting custom orders until after the new year. I pride myself on attention to detail & creating pieces personal to you. Production time on custom order varies, but I usually require 3-4 weeks. You are welcome to email me now about an idea to inquire more details.