Shipping
Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.
Estimated shipping times
- North America : 2 - 5 business days
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Payment Options
Returns & Exchanges
I gladly accept returns, exchanges, and cancellations
Just contact me within: 7 days of delivery
Ship items back to me within: 30 days of delivery
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
Please contact me if you have any problems with your order.
Frequently Asked Questions
Care instructions
All pieces are made to last, but ceramic is a slightly fragile material. Avoid dropping pieces or tapping on ashtray to empty.
Glazed ceramic is slick until resin significantly builds, so even a quick wipe of the bowl helps. I recommend cleaning regularly, but pieces can be soaked in hot water shortly to help loosen if necessary.
Glazed ceramic is also somewhat porous. This means pieces requiring water to function, like a bubbler, will absorb some water if not emptied after use. Again, I recommend cleaning regularly.
Custom and personalized orders
I am currently not accepting custom orders until after the new year. I pride myself on attention to detail & creating pieces personal to you. Production time on custom order varies, but I usually require 3-4 weeks. You are welcome to email me now about an idea to inquire more details.